At Vista Support Services CIC, our team is at the heart of everything we do.
Each member brings a wealth of experience, compassion, and dedication to their role, working together to provide consistent, person-centred support for children, young people, families, and schools. Whether it’s through one-to-one mentoring, counselling, family support, or school-based services, our team is here to listen, guide, and empower.
We’re proud to have a diverse and skilled team who not only understand the challenges people face but are deeply committed to helping them overcome them. Get to know the people who make Vista a trusted support network across our community.
Karen Broom is the Managing Director of Vista Support Services CIC and brings over two decades of experience working with children and families. With a strong background in childcare, Karen has run Kool Kidz holiday camps and children’s parties since 2002—providing safe, fun, and enriching environments for young people to grow, play, and connect.
Karen’s passion for supporting children’s development led her to establish Vista Support Services, where she continues to champion early intervention and emotional well-being for families across the community. Her leadership is hands-on, compassionate, and deeply rooted in the belief that every child deserves the chance to thrive.
Known for her warmth and dedication, Karen works closely with schools, professionals, and families to ensure Vista delivers practical, person-centred support that truly makes a difference.
Mark Broom is a Director at Vista Support Services CIC, but his main role and passion lie in mentoring children and young people. With a calm, friendly presence and a natural ability to connect, Mark offers consistent support to those navigating emotional, behavioural, or social challenges.
He brings a wealth of experience to his mentoring work, helping young people build confidence, resilience, and positive coping strategies. Mark is especially skilled at engaging children through shared interests—particularly his long-standing hobby of remote control (RC) cars, which he often uses as a creative and fun way to build trust and connection.
Mark holds a Level 3 qualification in Playwork and is trained in Neuro-Linguistic Programming (NLP), which further enhances his ability to communicate effectively and support children in finding their voice and building self-belief.
Outside of his work with Vista, Mark is also a children’s entertainer and, alongside his wife Karen, runs Kool Kidz Group—a well-established provider of children’s parties and holiday camps. Through Kool Kidz, Mark creates fun, high-energy environments where children can play, connect, and grow.
Working closely with Karen, Mark continues to be a driving force in delivering Vista’s mission to empower individuals and strengthen communities. His dedication, creativity, and approachable nature make him a trusted and valued figure among the young people he supports.
Jackie Green is the Manager of the School Family Worker team at Vista Support Services CIC. She holds a degree in Childhood and Youth Studies and has a strong background in safeguarding, having previously worked in Child Protection for Hertfordshire County Council.
Jackie has been with Vista since 2019, during which time she has supported numerous families from a variety of backgrounds. She is passionate about helping families make positive changes and believes in empowering parents and carers to build stronger, more resilient family lives.
Outside of her professional role, Jackie enjoys spending time with her grandchild and finds relaxation and joy in gardening.
Stacy Holland is a dedicated and experienced professional with over 20 years of service working with children, young people, and families. Passionate about making a positive impact, she has worked across a range of educational settings, including primary and secondary schools as well as a pupil referral unit. Stacy specialises in providing therapeutic support and has a strong focus on safeguarding, behaviour management, and mental health strategies that promote emotional well-being and self-regulation in children.
Her extensive qualifications include a BSc (Hons) in Psychology, Post Graduate Certificate in Education, Level 2 Counselling, Level 2 Distressed Behaviour and Mental Health, PENN Resilience training, Mindfulness training, a Nursery Nurse qualification, and certifications in the Theory and Practice of Nurture Groups, Behaviour and Attendance, Level 2 Mental Health, and Mental Health Lead training.
Stacy brings warmth, compassion, and a solution-focused approach to her role, working collaboratively with students, families, and school teams to support emotional development and academic success. Outside of work, she enjoys listening to music and spending quality time with her family.
Claire Bailey has dedicated her career to supporting children and families, beginning in 1988 when she qualified with her NNEB Nursery Nursing certification. She initially worked as a Nanny before transitioning into the role of Nursery Practitioner while raising her own family.
Driven by a passion for early years education, Claire completed her Early Years Foundation Degree and went on to lead a Pre-School for over eight years. During this time, she also achieved a BA Honours Degree in Early Years Education, deepening her knowledge and expertise in child development and family support.
Before joining Vista Support Services CIC in September 2022, Claire worked with the Hertfordshire Family Centre Service, offering guidance and assistance to families across a range of needs. At Vista, she supports both primary and secondary school communities, providing tailored, compassionate support to help families navigate challenges and strengthen relationships. Claire is known for her approachable nature, dedication, and wealth of experience in the field.
Leanne Shaw is an experienced Parent Support Practitioner who is passionate about supporting and empowering parents to overcome challenges and create positive, lasting change. Her role involves offering both emotional and practical guidance—whether it’s having a chat over a cuppa, advocating at meetings, or helping parents navigate the complexities of family life. She is committed to walking alongside families with empathy, understanding, and care.
Leanne holds a BSc (Hons) in Psychology (2000), a Diploma and Master’s in Social Work (2004), and a Post-Qualifying Award in Social Work (2007). Her career spans more than two decades and includes roles such as Project Co-ordinator for a recreation service supporting children and young people with special educational needs, working in a respite facility for children with additional needs, learning difficulties, and physical disabilities, and serving as a Child Protection Social Worker in both a London hospital and a local authority Referral & Assessment team. Most recently, she spent over ten years as a School Family Worker with Vista, offering dedicated support to families within school communities.
Leanne also draws on her personal experience as a parent of a child with ASD and ADHD, providing her with a deep, first-hand understanding of the challenges many families face. Her work is rooted in compassion, professional insight, and a strong belief in the resilience and strength of every parent and child.
Suzanne Towner is a fully qualified integrative and accredited counsellor, registered with the British Association for Counselling and Psychotherapy (BACP) at Higher Diploma level. She is also a trained play and creative arts counsellor, specialising in therapeutic work with children and young people.
With over 15 years of experience supporting both adults and children, Suzanne draws on a broad range of approaches rooted in human development and relational therapy. Her work is grounded in deep listening, empathetic understanding, exploration, and compassionate support.
Suzanne has extensive experience using creative and imaginative play to engage with children and young people. This approach allows her to connect with a child’s inner emotional world, encouraging self-expression and facilitating the exploration of life events that may be impacting their current wellbeing.
Committed to continuous professional development, Suzanne has undertaken further training in areas such as neurodiversity, anxiety, bereavement, grief and loss, self-harm, and behavioural challenges. She is also highly attuned to safeguarding concerns and is well-versed in managing them responsibly and ethically.
Dave Smith is a Mentor at Vista Support Services CIC, where he supports children and young people in building confidence, resilience, and positive relationships. With a calm, approachable manner and a genuine interest in each individual he works with, Dave creates safe, supportive spaces for young people to express themselves and grow.
In addition to his mentoring role at Vista, Dave is a qualified football coach, bringing his passion for sport into his work with young people. He often uses football and physical activity as powerful tools to promote teamwork, discipline, and emotional wellbeing—especially effective in building rapport and boosting self-esteem.
Dave’s commitment to making a difference shines through in every session. He supports children and young people to reach their potential with empathy, encouragement, and consistency.
Lynn Hill is a Mentor and Behaviour and Emotional Support Practitioner at Vista, bringing with her a wealth of experience from a long and dedicated career in education. Having worked for many years as a Primary School Teacher, Special Educational Needs Coordinator (SENCo), Pastoral Lead, and Wellbeing and Behaviour Lead, Lynn has supported countless children and their families with compassion and expertise.
She has worked closely with those requiring additional support, offering tailored guidance and advice to help children thrive both emotionally and academically. Lynn has a strong background in delivering interventions that focus on social and emotional development, and she draws on her extensive knowledge and insight to make a meaningful difference in each child’s journey.
Passionate about supporting the wellbeing of children and young people, Lynn finds great fulfilment in her role and brings warmth, understanding, and commitment to all aspects of her work.
Sophie Burrt is a qualified psychotherapist and counsellor. She provides a safe, supportive space where clients can explore life’s challenges, navigate emotional struggles, and discover their inner strength. Sophie works with a wide range of concerns, including stress, relationship issues, and personal growth, always tailoring her approach to meet each individual’s needs. She holds a Level 5 Professional Diploma in Psychotherapeutic Counselling and is a registered member of the National Counselling & Psychotherapy Society (NCPS).
