Last updated: 07/07/2025
Vista Support Services CIC (“we”, “our”, “us”) is committed to protecting the privacy of all visitors, referrers, and individuals who use our website and services.
This Privacy Policy outlines how we collect, use, and store your information when you visit our website or engage with our services.
1. Who We Are
Vista Support Services CIC is a community interest company that provides early intervention and support services for families, young people, and schools across Hertfordshire and surrounding areas.
If you have any questions about this policy, you can contact us at:
📧 [email protected]
📞 01727 519128
2. Information We Collect
We may collect personal data when you:
- Submit a referral form (as a parent/carer or school)
- Complete a contact form on our website
- Sign up for updates or services
- Use our website and cookies are stored
Types of data we may collect include:
- Name, contact details, and school information
- Details about a child or young person for support purposes
- Email communications
- IP address and browser information (via cookies)
3. How We Use Your Information
We use your information to:
- Deliver and manage our support services
- Communicate with you regarding referrals or enquiries
- Monitor website performance and improve user experience
- Ensure safeguarding, security, and service effectiveness
4. Data Sharing and Referrals
Any information submitted through our referral forms may be accessed by:
- Vista Support Services CIC
- The referring school (if applicable)
- Approved staff members involved in the child’s care or case management
Information is only shared on a need-to-know basis and always in line with safeguarding and data protection regulations.
5. Consent and Legal Basis
We process personal data based on:
- Your consent (e.g. submitting a referral form)
- Our legitimate interest to provide community support
- Legal or safeguarding obligations
You may withdraw your consent at any time by contacting us.
6. How We Store Your Data
Your data is stored securely, using password-protected systems and secure servers. We retain information only for as long as necessary to fulfil the purposes outlined or as required by law.
We regularly review and delete old data in line with our retention policy.
7. Cookies & Website Usage
Our website uses cookies to help us:
- Understand how visitors use our site
- Improve performance and functionality
- Offer a better browsing experience
You can control or disable cookies through your browser settings at any time. By continuing to use our website, you consent to the use of cookies in line with this policy.
8. Your Rights
You have the right to:
- Request access to your data
- Ask for correction of inaccurate information
- Request deletion of your data
- Withdraw consent at any time
- Make a complaint to the Information Commissioner’s Office (ICO)
9. Third-Party Services
We may use secure third-party tools to manage email notifications, form submissions, and website analytics (e.g. Google Analytics, Gravity Forms). These services are selected for their security and GDPR compliance.
10. Changes to This Policy
We may update this policy from time to time. Any updates will be posted here, and significant changes will be communicated via the website.
