Family Support Services – Supporting Families Through School Referrals

Helping schools strengthen the home environment through early intervention, parenting support, and practical guidance delivered by experienced School Family Workers.

How We Support Families

At Vista Support Services CIC, families are at the heart of everything we do.

At Vista Support Services CIC, we work in partnership with schools across Hertfordshire to provide early help and practical support to families. Our Family Support Services are delivered by experienced School Family Workers who help strengthen home-school relationships, improve family dynamics, and offer guidance during times of challenge or change.

These services are accessed through school referrals and focus on proactive, empathetic, and practical interventions that create lasting impact at home and in the wider community.

What We Offer

Home & School-Based Support

Our School Family Workers provide flexible, one-to-one support for families, either in the home or within the school setting, depending on the needs of the family.

Confidential Approach

We offer families a safe space to talk, reflect, and take small, positive steps forward without fear of judgement.

Parenting Support

Practical advice on routines, boundaries, communication, and emotional wellbeing—helping parents feel more confident and supported.

Emotional and Behavioural Guidance

Support for families managing anxiety, behaviour concerns, transitions, and emotional regulation at home.

Navigation of External Services

Help accessing wider support such as SEND services, housing advice, or benefit guidance.

Transition Support

Support through significant changes including separation, bereavement, or school transitions.

Our Collaborative Approach

Early Intervention

We partner with schools to identify families in need of early help before challenges escalate. By offering timely support through school referrals, we aim to strengthen family relationships and promote long-term wellbeing at home and in school.

  • Collaborative planning with school staff
  • Proactive support identification
  • Preventative, family-focused strategies
  • Building resilience and sustainable change

Practical Solutions

Our support is grounded in real-life challenges and focuses on small, achievable steps that parents and carers can implement confidently. Every plan is tailored to the individual family’s needs, ensuring relevance and impact.

  • Personalised support plans
  • Realistic goal setting for families
  • Step-by-step guidance from Family Workers
  • Ongoing communication with schools to track progress

Practical, Family-Centred Support

Our School Family Workers offer tailored, practical support that aligns with classroom needs, guiding families through achievable steps while keeping schools informed every step of the way.

Make a Family Support Referral

Schools can make direct referrals for parenting and home-based support using our streamlined form.

Services for Schools

Provide emotional wellbeing, mentoring, and behaviour support for pupils who need it most.